Product Design Leader · Cisco
I turn complex enterprise infrastructure into coherent products — aligning identity, security, administration, and AI around the people who depend on them.
Selected work
Two products that show how I move between product vision, systems thinking, and execution.
01As founding designer and later design lead, I helped grow Control Hub from an early concept into a multi-million-user administration platform — spanning onboarding, identity, security, licensing, analytics, troubleshooting, and AI-assisted operations.
I spearheaded the UX strategy for a company-wide initiative to unify user management across Cisco cloud products, including Meraki, ThousandEyes, Security, and Webex. The work brings fragmented identity lifecycles into one scalable, secure system.
02
Complex identity data becomes actionable through progressive disclosure and contextual workflows.
Motion designOne unified authentication experience across Cisco products creates a consistent, secure foundation that scales with the portfolio.
Selected materials shown at portfolio level. Deeper case-study walkthrough available in conversation.
How I lead
My job is to create the conditions for good decisions — a shared vision, strong systems, honest critique, and enough trust for designers to do the best work of their careers.
Turn ambiguity into a clear problem, a meaningful customer outcome, and a path the team can own.
Build reusable frameworks that resolve today's experience while making tomorrow's work faster.
Coach with context and candor. Match individual craft strengths to the moments where they matter most.
About
Based in the San Francisco Bay Area
I'm Lu, a product design leader who is most energized by hard, consequential platform problems — the kind that require zooming out to reshape a system, then zooming in to make every interaction earn its place.
At Cisco, I recruited and developed a team of eight designers across identity and security, licensing, AI integration, analytics, and design systems. Earlier in my career, I worked in UX research and visual design, experiences that still shape how I listen and how I make complexity visible.